Terms & Conditions

Under the Electronic Transactions Act No. 19 of 2006, ticking the "I Agree" checkbox on our booking form is a legally binding electronic signature — equivalent to a handwritten signature and fully admissible in any court or tribunal in Sri Lanka.

You confirm you were given a reasonable chance to read this agreement via the active link before submitting your device.

You must be at least 18 years old to submit a device. If you are under 18, a parent or legal guardian must complete this agreement and they will be jointly responsible for all fees and charges.

Tech Depot's responsibility for your device begins only when it is physically received, unpacked, and logged at our Colombo workshop.

Our responsibility ends when:

• The device is handed back to you or your representative in person, or
• It is packed and handed to a courier for return delivery.

All transport to and from our workshop is entirely at your own risk and cost. Tech Depot is not responsible for any damage, loss, or theft that occurs during transit via third-party couriers (e.g., PickMe Flash, Uber Connect, Koombiyo, Pronto).

If something goes wrong during delivery, we will provide you with packaging and handover photos to help you file a claim with the courier directly.

Gaming consoles go through extreme heat cycles over their lifetime. Sometimes, opening a device during a standard repair can cause already-damaged internal components to fail. If this happens, it is considered a result of pre-existing wear — not our fault — and Tech Depot will not be held liable.

Devices that don't turn on or get stuck in boot loops are classified as DOA. We record an unboxing video for every device received. Diagnosing a DOA device may require intrusive testing of the motherboard — we document the process but cannot guarantee it can be restored, and we accept no liability if it fails during diagnosis.

• You must honestly describe all known faults on the intake form.
• You confirm you are the legal owner of the device, or have permission to submit it. False ownership claims may be reported to authorities.
• You confirm the device is submitted without any discs, memory cards, or USB drives. Any undeclared media found inside will be logged, and we accept no liability for it.

Tech Depot's responsibility covers only the console, controller, or computer hardware you submit. We are not responsible for any accessories, cables, or loose items sent along with the device.

If any foreign objects are discovered inside your device during disassembly, they will be photographed and logged. We accept no responsibility for the value of anything found inside that was not declared.

You are responsible for backing up all your game saves, profiles, and personal data before submitting your device. Tech Depot accepts no responsibility for lost or deleted data. We will ask for your consent before any action that might erase data.

• Do not share your passwords or 2FA codes with us — we don't need them.
• We are not responsible for any account bans or online restrictions.
• We cannot guarantee custom firmware or jailbreaks will be preserved. If a system update is required, we are authorised to run it.

If we discover any pest infestation (e.g., cockroaches) inside your device, all repair work will be paused immediately. A sanitation fee of up to Rs. 3,000 will be added to the invoice to cover safe disinfection.

If you refuse the sanitation fee, we will stop work, seal the device, and return it to you — with a Rs. 1,500 handling charge applied.

We photograph and record every device at intake — including the exterior, ports, existing scratches or damage, warranty stickers, serial numbers, and internal condition. These records protect both you and us in case of any dispute.

After repair, we apply 3 serialised "Void" security seals to the device. Any warranty is immediately voided if any of these seals show signs of tampering.

• Console Deep Clean: 30-day warranty covering dust or fan issues only. Does not cover power, optical, or motherboard faults.
• Controller Repair: 7-day warranty on replaced potentiometer components.
• Not covered: Physical abuse, liquid damage, or normal wear and tear.

We reserve the right to hold your device until the full repair invoice is paid.

You have 14 calendar days after being notified to collect your device and settle the invoice. From the 15th day, a daily storage fee of Rs. 500 applies.

If an invoice remains unpaid for 60 calendar days after notification via WhatsApp, email, or phone, the device may be considered abandoned. Tech Depot may then sell, recycle, or dispose of it to recover outstanding costs — in accordance with applicable Sri Lankan law.

Tech Depot is not liable for any component damage caused by national power grid fluctuations, power surges, or weather-related electrical events.

Tech Depot cannot be held responsible for delays or failures caused by events outside our control — including natural disasters, civil unrest, or national emergencies.

In any situation where Tech Depot is found liable, the maximum amount we are responsible for is capped at whichever is lower — the cost of the service performed, or the fair depreciated market value of a similar device. We are not liable for any indirect or consequential losses.

Payments for completed services are generally final. Refund requests must be submitted in writing and will be reviewed in line with our warranty and dispute resolution terms.

Photos, videos, serial numbers, and repair logs may be kept indefinitely for fraud prevention, warranty management, and dispute resolution purposes.

Any dispute must first be submitted by email to techdepot.service.lk@gmail.com. We will make every effort to resolve it within 30 days through good-faith negotiation before any external action is taken.

All customer information is kept strictly confidential. If we ever want to share anything on social media, we will ask for your explicit consent first — and all serial numbers and personal information will be hidden.

If any part of this agreement is found to be unenforceable by a court, the remaining sections will continue to apply in full.

This document is the complete agreement between you and Tech Depot. It replaces all previous communications and agreements. No verbal modifications made by any representative of Tech Depot are legally binding.